Here are some tips for using your card safely:
But if the accident does occur... Then what do I do?
Below you will find the most common questions about what to do if someone has used your card or got hold of your PIN:
In order for no unauthorized person to use your card, it is important that you block the card in the app and contact our customer service(020-150 333)to order a new card.
To be really sure, it is good to block the card. In Qred's app, you can block the card for a limited time, which can give you time to find the card. To do this, go to "Card Settings" and then "Block Cards". This blockage can be unblocked in case you find your card.
However, if you cannot find your card, please call Qred's customer service(020-150 333)to order a new card and thus block your old card permanently.
Follow these steps:
Note! The blocking in the app is onlytemporary and you need to call Qred Kuntjänst(020-150 333)to block your card permanently as well as order a new card.
Once you have confirmed, your card will be blocked immediately.
Note! The blocking in the app is only temporary and you need to call customer support to block your card permanently and order a new card.
To claim an unauthorized transaction, use this form. Remember to block your Qred card if you suspect that someone unauthorized has used it or gained access to the card details.
Right now, you can't change your PIN. If you think someone else has taken part of your PIN, it is important that you contact us to block your card.
You can see your PIN in the app by tapping the card in the in-app login mode, and then "See PIN".